Thank you for shopping at monalig.com. We are striving towards customer satisfaction. If you are not happy with your purchases from our website, please follow these guidelines to return your merchandise.
All returns/exchanges must be postmarked within 7 days of receipt. Returns/exchanges sent after this time will not be honored. Merchandise must be unworn, in its original condition, original packaging with ALL TAGS ATTACHED. Please allow approximately 7 business days for the processing of your return/exchange from the date we receive your package. Refunds to your credit card may take between 3-5 business days to appear on your credit record as your banking institution may require additional days to process and post the transaction to your account once they receive the information from us.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise may not be returned or exchanged.
We verify quality of each individual item that is sold through our website. The color tone of the actual material may not exactly match the one displayed on computer monitor. We encourage our customers to ensure that the products meet their expectation of fitting, color tone and style. We also request our customers to verify each item before making their final purchase.
Merchandise credit for online returns will be issued by e-mail. A valid email address must be provided.
Returning by Mail
On your original receipt, indicate the items to be returned and provide the main reason for the return.
Carefully pack your item(s), in the original condition, and include your completed return form.
Ship the merchandise using this information below:
- Pack up your item(s).
- Select a carrier (USPS, UPS, FedEx, etc.).
- Pay the return postage at the time of shipping.
- Email us for the shipping address
- Email us at firstname.lastname@example.org with any questions. Or, call 914-316-4389.